Which box do you have? Are you getting the error from favorites or in the video add-ons?
It's the Streamsmart and not the Digistream then correct?
On the home page do you have the XBMC or are you updated to KODI? If you haven't used it in some time you may have to do an OTA update.
You need to do an update. It's been replaced with KODI. In the lower right hand corner of the home page do an OTA update using the icon.
Put an sd card in the right side of the box and do the download to the card. Then do the update from the SD card. This should be the last time you need to use the card.
New Firmware v6.3.9. Mandatory Update!
Firmware version 6.3.9. has just been released and is a mandatory update. You will require a blank SD Card with a minimum of 1 gb space to perform this update. If you choose not to update your box various areas within XBMC will fail to operate correctly or not at all. Addons and other special functions such as the Digi Wizard or Stream Smart Wizard and Dragon Streams will not work. If your firmware version below 6.3.1 you may require Tech Support assistance to update your box to the newest firmware version. To find out what version you have, on the Homepage go to the OTA updater inside ?Apps? or ?My Apps? for older versions. Scroll and click the OTA Icon, click cancel on the pop-up box that appears, second row will say ?ROM? look at the last three digits, that is your current firmware version.
Follow these simple step-by-step directions to update your unit.
A blank SD Card 1 gb or higher is required, (File is under 1 gb)
Place SD Card in right side of device.
Go to My Apps located on the Homepage. (or OTA in bottom right corner for those who have v6.3.1. or higher
Go to the OTA Updater.
When (ROM update available) box appears, click Download. (Download time varies based on your download speed)
Once this is done, another box will appear (Install ZIP) there are 2 options; Wipe Data (no check mark) and Wipe Cache (check marked). To download the firmware without erasing your XBMC Channel list, leave Wipe Data unchecked. To wipe all data out completely (New Box ? recommended) under Wipe Data place a check mark, NOTE: This procedure will remove XBMC from your box and will require you to re-launch your Digi or Smart Stream Wizard MFCTV. (Will require additional step)
After firmware has loaded you can now enjoy your new and improved Stream Smart Home screen.
Here is what?s new with version 6.3.9.
The new anticipated Gotham 13.2 XBMC Operating system.
SD Card is no longer required after this update.
New remote access tech support service called ?Quick Support? gives customers the ultimate peer-to-peer tech support.
New Right-Protected Wizard that can?t be pirated. (If you don?t update your wizard won?t work)
Dragon Sports is now Dragon Streams. (Your Dragon Sports will not work any longer unless you update)
If you chose to clear your data you will be required to reload your Wizard.
Follow these directions and you should be back up and running. Since you haven't used it in some time I would clear everything and run a new wizard as well.
Any time. This should get you back up and running again.
I have version 6.3.9 but still have XBMC not KODI. I'm also showing version 6.4.0 available. I'm assuming I should do the update??? I have had 8gig card installed for months.
I would do the update. That should update you to KODI over XBMC.
Excellent. Doing it now. Also, do you know how to find recent racing... Such as NHRA or NASCAR?
Well don't select wipe, now I have a blank Kodi with no video add-ons or favorites. How do I get ahold of Dave to get my Digistream reprogrammed?
Thanks V13 for Dave's number.
Dave gave me a call and there is a way to install the software with a fresh Kodi install and Dave came through!
Excellent customer service from Dave! The magic box is now up and running with the latest and greatest firmware and software!
Big thumbs up Dave!