Coastal Marine Export BEWARE You be the judge

[WYRD]

We have been in business for 7 years and have many very happy customers all over the world!

This customer received what he ordered and was told we do not offer any returns on propeller purchases
which was clearly noted on his invoice. He contacted us via email a week after his purchase and also after
he was using the propeller. We told him we do not offer any returns on propeller purchases. He then processed
an Amex charge back for the purchase which Amex reviewed and ruled in our favor.
I'm sorry he's not happy with the charge back outcome and has to go and try to discredit our company here and on other social media platforms.

Sounds reasonable....I'll take 2 please. Who do I give my cc info to?

 

[J&k beer can]

As big of a horses ass as he is, Bob Teague will sell you what you want, and stand behind it.


Yea, I said he's a jackass. He's also an HONEST ONE....
Some fuckwit from Florida will bend you over every time you produce a CC #.....

The best post on this thread..

 

[Waffles]

We have been in business for 7 years and have many very happy customers all over the world!

This customer received what he ordered and was told we do not offer any returns on propeller purchases
which was clearly noted on his invoice. He contacted us via email a week after his purchase and also after
he was using the propeller. We told him we do not offer any returns on propeller purchases. He then processed
an Amex charge back for the purchase which Amex reviewed and ruled in our favor.
I'm sorry he's not happy with the charge back outcome and has to go and try to discredit our company here and on other social media platforms.

 

[Waffles]

Btw op you went about this wrong. Less is more with amex. Explaining to them how you received a reworked prop was like you explaining to them how the color 9 tastes.
You shouldve just sent them an image of the hub which has the part number stamped on it and an image of the part number on the box to show the discrepancy.

 

[96scarab]

The address for Coastal Marine export is an apartment complex...
1202 Villa Lane
Boynton Beach FL 33435

 

[Magic Mike]

Hey CME, Give the guy his money back, it will be much less expensive for you to eat this one sale, than all of the sales you will lose to the bad impression we all have of you right now...
You might even gain some customers by doing the right thing and saying sorry there was a mistake, let me make it up to you.

Look at the BIG picture, a LOT of people read this stuff and they are all potential customers for you, they can also decide that they will tell everyone near water who NOT to deal with.

Do the right thing.

 

[buck35]

Hey CME, Give the guy his money back, it will be much less expensive for you to eat this one sale, than all of the sales you will lose to the bad impression we all have of you right now...
You might even gain some customers by doing the right thing and saying sorry there was a mistake, let me make it up to you.

Look at the BIG picture, a LOT of people read this stuff and they are all potential customers for you, they can also decide that they will tell everyone near water who NOT to deal with.

Do the right thing.

This .... 2200 potential customer views on this thread alone.

 

[Taboma]

CME had one chance to speak up, admit to making a honest mistake and do the right thing in front of OSO, RDP and an untold number of potential boating customers.

NOPE, writes up a boiler plate "Yelp" type response claiming his "T&C's" as an excuse for screwing over the customer, while thousands look on.
Doesn't seem to matter if it's a builder, broker or marine supplier, I'm not sure if they're all really that stupid, or just natural born crooks.

 

[Waffles]

The address for Coastal Marine export is an apartment complex...
1202 Villa Lane
Boynton Beach FL 33435

That seems to be his personal address.
Why Michael would list that on his website is beyond me

https://www.fastpeoplesearch.com/mr-michael-frank-wood_id_G8090437913343655616

 

[coolchange]

Seems like a pretty small hill to die on.

 

[hallett21]

Lol @Coast Mar Exp how do you explain a 30p prop that is clearly stamped 32p from mercury


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[96scarab]

That seems to be his personal address.
Why Michael would list that on his website is beyond me

https://www.fastpeoplesearch.com/mr-michael-frank-wood_id_G8090437913343655616

Maybe he runs this scam out of his apartment?
http://coastalmarineexport.com/

 

[rvrrun]

CME had one chance to speak up, admit to making a honest mistake and do the right thing in front of OSO, RDP and an untold number of potential boating customers.

NOPE, writes up a boiler plate "Yelp" type response claiming his "T&C's" as an excuse for screwing over the customer, while thousands look on.
Doesn't seem to matter if it's a builder, broker or marine supplier, I'm not sure if they're all really that stupid, or just natural born crooks.

From personal experience, it's a combination of stupid and nbc that leads to this.

 

[Devilman]

Well you should keep talking about it. So far when you Google Coastal Marine Export, this thread is on the second page of search results. Soon enough it could be on the first...

Searching "Coastal Marine Export", this thread is now on the bottom of the first page of a Google search. Took a peek at the FB page, surprised it hasn't been lit up yet, lol

 

[Taboma]

From personal experience, it's a combination of stupid and nbc that leads to this.

And yet, there we boaters are, always coming back expecting a different outcome
Sez the guy who had not ONE, but TWO boats built by Jim Cole, LOL

 

[Waffles]

Maybe he runs this scam out of his apartment?
http://coastalmarineexport.com/

Id like to say he drop ships his product but Mercury Marine doesnt even list him as an authorized dealer. These must be off the truck specials....

 

[Moneypit]

IMO, CME is going to lose. A MEX will void the sale based on mis representation by the seller.. Calling a re worked product "new" doesn't make it so... The buyer seems VERY knowledgeable about not only props, but he also knows his boat very well. As I said before, an inspection report from a respectable prop shop would seal the deal, IMO... So, CME here are your choices. Exchange the prop for an actual NEW Mercury 30 pitch, or give him the one you sent him free after the charge back from AMex and suffer the bullshit stream that the internet can deliver like never before... Do what is right, or suffer what is wrong for a long time. You will never know how badly this hurts your business. I would guess, a lot...
Ray
PS: The west coast prop shops I've dealt with will allow a customer to "test" a prop, and providing it is undamaged, exchange it for another of equal value... Until the customer is happy...

 

[Magic Mike]

If it was me, I'd go file in small claims court today. It's simple and inexpensive, in case CME won't do the right thing and you can't change Amex mind. I've unfortunately had to do it 3 times over the years because of people not keeping their word etc. All 3 times I got my way...

I 100% believe the judge will say that it's a case of fraud/misrepresentation/ at best for him at least an error in packaging, all of which would mean a win...

It's a pain, but I'd get the ball rolling because it takes some time. Why not let the paperwork flow while trying Amex again etc. ? It will end up in your favor as a last resort. Having dealt with attorneys, I believe it would be overkill in this situation.

Judge Judy would make him cry...

 

[Universal Elements]

We have been in business for 7 years and have many very happy customers all over the world!

This customer received what he ordered and was told we do not offer any returns on propeller purchases
which was clearly noted on his invoice. He contacted us via email a week after his purchase and also after
he was using the propeller. We told him we do not offer any returns on propeller purchases. He then processed
an Amex charge back for the purchase which Amex reviewed and ruled in our favor.
I'm sorry he's not happy with the charge back outcome and has to go and try to discredit our company here and on other social media platforms.

Just think of how many customers you would have if you would do the right thing and swap the prop for a 30. I guess customer service is no longer a priority nowadays. Seriously, with all the supposedly Customers and inventory you have, what’s a prop swapped cost? Nothing. He would probably even pay for the shipping. Would definitely boost your business because actions are louder than words.

 

[Universal Elements]

If it was me, I'd go file in small claims court today. It's simple and inexpensive, in case CME won't do the right thing and you can't change Amex mind. I've unfortunately had to do it 3 times over the years because of people not keeping their word etc. All 3 times I got my way...

I 100% believe the judge will say that it's a case of fraud/misrepresentation/ at best for him at least an error in packaging, all of which would mean a win...

It's a pain, but I'd get the ball rolling because it takes some time. Why not let the paperwork flow while trying Amex again etc. ? It will end up in your favor as a last resort. Having dealt with attorneys, I believe it would be overkill in this situation.

Judge Judy would make him cry...

The only problem filing small claims is I believe it would have to be filed in Florida. Even if you get a judgment collecting would be another hassle.

 

[relaxalot]

[GALLERY=][/GALLERY]

 

[Magic Mike]

I'm only familiar with Ca. small claims, here once you get a judgement if they refuse to pay, find out where they have a bank account and it's simple and cheap to have the Sheriff levy their account. I did it recently, worked like a charm...

 

[relaxalot]

Here is a copy of the exact first invoice he sent me.. note how it says nothing about no returns on props like the one he sent Amex... this is the one I paid from.. after I paid he sent one that was stamped no returns... I would not any problem with not returning it if he would have sent me a stock 30 pitch like he said he was going to... but that’s not what I received..

 

[hallett21]

Also seems like this was a “deal” that was too good to be true.

There’s a reason Teague wants almost 2k for the same new prop.


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[Old Texan]

We have been in business for 7 years and have many very happy customers all over the world!

This customer received what he ordered and was told we do not offer any returns on propeller purchases
which was clearly noted on his invoice. He contacted us via email a week after his purchase and also after
he was using the propeller. We told him we do not offer any returns on propeller purchases. He then processed
an Amex charge back for the purchase which Amex reviewed and ruled in our favor.
I'm sorry he's not happy with the charge back outcome and has to go and try to discredit our company here and on other social media platforms.

So why does all the paperwork and text tell a different story?

The picture shows what is obviously not a new 30 which the man ordered based on you telling him it is what you have in stock.

Those happy customer you claim to have will not likely view your transaction favorably and very well not trust you again.

From the outside looking at at this thread and what has been stated by the OP, you are making a bad stand business wise. Do the right thing and pick a legitimate deal to hold your ground on. This deal is one to back off and do what is right if you are credible as claimed.

How you react is being viewed by a very large segment of the boating world these forums like RDP and OSO reach. Bad business will be publicized throughout a close knit world that brings the majority of your business. Willing to take that chance for a rather minor deal?

 

[FreeBird236]

It's obvious this guy is a small time operation, probably dealing in seconds and already spent the money.

 

[Moneypit]

I wonder if he used the money to pay his rent and has to wait for another sale to refund this one?? OP, offer to pay shipping if he will send the right one and you'll also pay to ship the wrong one back to him...If a small claims judge sees something like that on your part it would have a lot of weight in his decision...
Seller really needs to do the right thing before he screws himself out of anything... Please let us know what Amex decides...
Ray

 

[Old Texan]

Looks like a one man show operating out of his home. One profile lists annual sales at $100K. Another 2.8M with 14 employees. Addy is an apartment or townhouse so I doubt the second profile.

Not enough business to be real trustworthy or have any stock.

This clown needs to be shutdown. Bets are, he spend the money and will be hard pressed to be able to pay his obligations......These type of businesses are notorious in Miami area. Nothing but bad news.

One thing about Karma. Dorian is headed right at poor lil' Mike the Prop Crook

https://mercman1075.en.ec21.com/company_contact_info.html
Single page website with no technical content.
http://www.coastalmarineexport.com

 

[hallett21]

Looks like a one man show operating out of his home. One profile lists annual sales at $100K. Another 2.8M with 14 employees. Addy is an apartment or townhouse so I doubt the second profile.

Not enough business to be real trustworthy or have any stock.

This clown needs to be shutdown. Bets are, he spend the money and will be hard pressed to be able to pay his obligations......These type of businesses are notorious in Miami area. Nothing but bad news.

One thing about Karma. Dorian is headed right at poor lil' Mike the Prop Crook

https://mercman1075.en.ec21.com/company_contact_info.html
Single page website with no technical content.
http://www.coastalmarineexport.com

Yea but cmon he ships to Antarctica. That’s gotta count for the something [emoji6]


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[FreeBird236]

It's obvious this guy is a small time operation, probably dealing in seconds and already spent the money.

Just for the record, nothing wrong with working out of your house or even selling quality seconds if it's all aboveboard, but a small operation your integrity is number one.

 

[Danger Dave]

We have been in business for 7 years and have many very happy customers all over the world!

This customer received what he ordered and was told we do not offer any returns on propeller purchases
which was clearly noted on his invoice. He contacted us via email a week after his purchase and also after
he was using the propeller. We told him we do not offer any returns on propeller purchases. He then processed
an Amex charge back for the purchase which Amex reviewed and ruled in our favor.
I'm sorry he's not happy with the charge back outcome and has to go and try to discredit our company here and on other social media platforms.

Do you know Tim McDonald, will he vouch for you?

 

[termiteguy]

Go figure a call out thread that didn't backfire on the OP

 

[throttle]

wow, straight up wow!

pretty straight forward here and imo evidence appears to show wrong doing by Coastal Marine Export.

clearly says a 30 on the invoice... he sent a 32 (not what customer ordered)... no misunderstanding this! Really should not even have to list any of the other reasons that this is not good business practice.

Hope it can be worked out Dan, its too bad you gotta waste so much time dealing with this.

 

[RiverDave]

It's obvious this guy is a small time operation, probably dealing in seconds and already spent the money.

Yep. That’s why he can’t make it right.

Say what ya want about the big games expensive shops.. Things like this don’t happen and when there is problems they can stand behind them.

 

[AEA]

If you haven't already, consider writing a letter to the Florida State Attorney General, fraud division. This sounds like something they might be interested in investigating.

 

[gqchris]

His Yahoo based email address is the first dead giveway. Who the hell conducts business from a yahoo email?. And then the Microsoft Excel Invoice. Cant even afford accounting software. No thanks!

 

[Flying_Lavey]

His Yahoo based email address is the first dead giveway. Who the hell conducts business from a yahoo email?. And then the Microsoft Excel Invoice. Cant even afford accounting software. No thanks!

The email address...... Meh..... I know a lot that aren't quite ready to get their own domain name and all.

The Excel invoice...... Not having accounting software is whatever also. But not knowing to NEVER send an editable file is just plan bad. Just use the "Print to File" function in the print function of Excel and done deal.

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[ChumpChange]

His Yahoo based email address is the first dead giveway. Who the hell conducts business from a yahoo email?. And then the Microsoft Excel Invoice. Cant even afford accounting software. No thanks!

lol. I have some crazy wealthy clients that still use AOL. They know why I'm laughing when they give it out to me.

 

[gqchris]

lol. I have some crazy wealthy clients that still use AOL. They know why I'm laughing when they give it out to me.

Not sure how much longer AOL will stay afloat. It gets hacked so frequently. Yahoo as well. Always hacked. I have a ton of my okder clients who refuse to let loose.

 

[4Waters]

Well, he has definitely lost this potential customer.

 

[HALLETT BOY]

Post this up on River Whips , it’ll be at 1000 posts by midnight !

 

[The Prisoner]

Hey give the guy a break...from Florida right? He’s just trying to keep the money for the hurricane damage to come!

 

[rrrr]

The guy is a bullshit reseller of odd lot stuff he collects from the internet, and passes himself off as a legitimate business.

In reality, he's a shitbag scammer with a website.

 

[BajaMike]

Btw op you went about this wrong. Less is more with amex. Explaining to them how you received a reworked prop was like you explaining to them how the color 9 tastes.
You shouldve just sent them an image of the hub which has the part number stamped on it and an image of the part number on the box to show the discrepancy.

Agree, less is more with Amex. Normally, the card member says he didn’t get what he ordered or was defrauded and they automatically remove the charge and require the vendor to prove the cardmember is wrong.

This is why you see many vendors who won’t accept Amex.

Amex doesn’t know props from whipped cream. They put it on the vendor to prove the cardmember wrong.

 

[Shlbyntro]

Agree, less is more with Amex. Normally, the card member says he didn’t get what he ordered or was defrauded and they automatically remove the charge and require the vendor to prove the cardmember is wrong.

This is why you see many vendors who won’t accept Amex.

Amex doesn’t know props from whipped cream. They put it on the vendor to prove the cardmember wrong.

Only Visa and Mastercard at my shop. I also carry an Amex in my wallet lol

 

[Sleekenuff]

He even states it's a new prop on his face book page. He is not even a good crook. I would have deleted or edited this post right away.

 

[Shrub Lurker]

Look on the bright side: If you do need to serve him, you have his home address!

 

[$hot]

I'd be putting his email into every gay porn site it could find. A few magazine subscriptions and post his address on hookup websites for random guys.

 

[4Waters]

I wonder if he has called @RiverDave yet to complain that we aren't being nice. LOL

 

[Old Texan]

I wonder if he has called @RiverDave yet to complain that we aren't being nice. LOL

Wait until he discovers the "report" feature......Dave will reek havoc on the crooked bastard