ArizonaKevin
Well-Known Member
- Joined
- Aug 16, 2015
- Messages
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Reached out to a shop about getting some suspension work done to my truck and below is the auto reply to their email. Are people that much of assholes these days where something like this is necessary? Now I have my guard up.
"We want to acknowledge that we have received your contact us form, and a ticket has been created.
Please understand that due to the huge increase of emails, calls, and walk-in customers, it may take us up to 72 hours to get back to you. Calling back a few minutes after you have just called does not help speed up the resolution to your ticket.
We are trying to offer the same service, dedication, and attention to detail that our customer base has come to expect from us over the past 22 plus years.
We have a family of 45 +/- team members here that are giving it their all day in and day out. So please have some patience while we work through this influx of inquires. Please show the same respect, common courtesy, and politeness that we show you. If you don't, you will need to find a different business to do business with.
If you are looking to schedule work, please understand that we are currently working with these time frames;
Dedicated shop time-
Standard 500 mile post work retorque - 3 days notice
Dedicated shop time for a build - 8 weeks out +/-
On the vehicle shock rebuilds - 8 weeks out +/-
Off the vehicle shock rebuilds - 4-6 weeks out +/-
Fabrication work - 18 months out +/-
If you feel like the above time frames don't apply to you because you feel you are more important than the customer we already have booked, or because you are spending thousands of dollars with us... That changes nothing. We still offer the same service, dedication, and attention to detail that our customer base has come to expect from us over the past 22 plus years, no matter the budget."
"We want to acknowledge that we have received your contact us form, and a ticket has been created.
Please understand that due to the huge increase of emails, calls, and walk-in customers, it may take us up to 72 hours to get back to you. Calling back a few minutes after you have just called does not help speed up the resolution to your ticket.
We are trying to offer the same service, dedication, and attention to detail that our customer base has come to expect from us over the past 22 plus years.
We have a family of 45 +/- team members here that are giving it their all day in and day out. So please have some patience while we work through this influx of inquires. Please show the same respect, common courtesy, and politeness that we show you. If you don't, you will need to find a different business to do business with.
If you are looking to schedule work, please understand that we are currently working with these time frames;
Dedicated shop time-
Standard 500 mile post work retorque - 3 days notice
Dedicated shop time for a build - 8 weeks out +/-
On the vehicle shock rebuilds - 8 weeks out +/-
Off the vehicle shock rebuilds - 4-6 weeks out +/-
Fabrication work - 18 months out +/-
If you feel like the above time frames don't apply to you because you feel you are more important than the customer we already have booked, or because you are spending thousands of dollars with us... That changes nothing. We still offer the same service, dedication, and attention to detail that our customer base has come to expect from us over the past 22 plus years, no matter the budget."