Hardly not giving anything away.. After you spend hours upon hours with them jumping through hoops .. They will offer you less then you can sell it for on your own. Been there done that. How do they replace it with a new motor vehicle that is substantially identical. .. Good luck .
As of a couple minutes ago, Reward App is still not available and neither is online bookings. A couple hours ago I booked direct and they could not send an email
Seems like a corporate communication issue, Deal with it daily