Chili Palmer
Master of My Domian
- Joined
- Jan 7, 2010
- Messages
- 11,403
- Reaction score
- 22,655
My wife has been a diabetic since she was 5 years old (she's 60 now), and in the last year her doctor has put her on a new type of insulin that is causing her to have peaks and valleys in her blood sugar, the lows cause an almost inebriated affect on her and sometimes if she doesn't catch it in time it will cause her become unable to respond to me needing to give her a sugary drink to get her blood sugars back up to get her brain functioning agian and then I have to use a glucagon shot to get her to come out of her funk. She never had these issues on her old insulin prescription, but insurance wants her on this insulin because it's cheaper (but illegals get free medical care and junkies get free syringes, don't get me started), so the doctor recommended her getting a monitoring device called a Dexcom 7 that has a monitoring transmitter that attaches to her skin to the underside of her upper arm that has a small wire that penetrates her skin and is able to read her blood sugar levels in real-time and it sends it to a small monitor that's the size of a thin garage door opener. When her blood sugars get too high or too low an alarm goes off so she doesn't get those lows she was getting before. The monitor's battery life will usually last about 8-10 days and the monitor will also give a countdown of time the monitor life left.
This monitoring device works great, but insurance is bitching about the cost of these monitors, they are about $400 each, but luckily the girl at the pharmacy found a coupon online and that code gives a discount so now each monitor is only around $180 each. But every now and then she gets a defective monitor - one that won't pair with the receiver, or won't attach to her arm, or just the other day instead of fine wire needle there was a much longer heavy gauge needle that luckily didn't penetrate all the way into her arm. She had told the pharmacy about these defective monitors, but they were told not to replace them, but tell the customer to contact Dexcom directly. My wife did that and the call center is in India or Bangladesh and the phone attendant's accents are so heavy you can't understand them, and of course their reason that these monitors don't work is because my wife is not attaching them correctly (they are attached to a spring loaded attachment device that does the attaching work for you, you just place it on your arm push the trigger button and it with a loud plastic snap it attaches it to her arm), there is no way to not install it incorrectly.
Since we weren't getting anywhere with their "customer service" I got online and went to their website and was found a section on returns and refunds, well it turns out that continous glucose monitoring devices are not returnable or refundable. What a crock of shit - they send out defective units and take no responsibility or liability for the quality of their products.
Anyone here on RDP that uses this device and has had any headway with the parent company getting replacement monitors or refunds, if they were only ten or twenty bucks each I wouldn't be complaining, but $180 - $400 each? Yes, that justifies complaining.
Thanks for taking the time to read this.
This monitoring device works great, but insurance is bitching about the cost of these monitors, they are about $400 each, but luckily the girl at the pharmacy found a coupon online and that code gives a discount so now each monitor is only around $180 each. But every now and then she gets a defective monitor - one that won't pair with the receiver, or won't attach to her arm, or just the other day instead of fine wire needle there was a much longer heavy gauge needle that luckily didn't penetrate all the way into her arm. She had told the pharmacy about these defective monitors, but they were told not to replace them, but tell the customer to contact Dexcom directly. My wife did that and the call center is in India or Bangladesh and the phone attendant's accents are so heavy you can't understand them, and of course their reason that these monitors don't work is because my wife is not attaching them correctly (they are attached to a spring loaded attachment device that does the attaching work for you, you just place it on your arm push the trigger button and it with a loud plastic snap it attaches it to her arm), there is no way to not install it incorrectly.
Since we weren't getting anywhere with their "customer service" I got online and went to their website and was found a section on returns and refunds, well it turns out that continous glucose monitoring devices are not returnable or refundable. What a crock of shit - they send out defective units and take no responsibility or liability for the quality of their products.
Anyone here on RDP that uses this device and has had any headway with the parent company getting replacement monitors or refunds, if they were only ten or twenty bucks each I wouldn't be complaining, but $180 - $400 each? Yes, that justifies complaining.
Thanks for taking the time to read this.