Echo Lodge
Well-Known Member
- Joined
- Aug 27, 2009
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Like most folks, I have my river Sudddenlink setup with auto pay. I checked my bill this month and saw that it had gone up $10 bucks. Well come to find out they have been charging me $10 bucks for a modem that I own for over a year. When you call to ask about the error they do not deny the modem is mine nor overcharging me. They will only give you $20 of credit. Multiple calls and speaking to a "Supervisor" will not get you very far. Buddy attempted to get a full refund and went through the same experience that I did.
It appears that the BBB is working on a resolution.
It appears that the BBB is working on a resolution.
Internet, TV companies can't charge you extra for owning a modem anymore
If you opt to rent the company's equipment rather than buying your own, still, you'll have to pay.
www.wzzm13.com