TPC
Wrenching Dad
- Joined
- Sep 20, 2007
- Messages
- 30,445
- Reaction score
- 22,545
Our experience day one. It ain't what it used to be. We used to buy from COSTCO because of the great service and return policy.
18 months into ownership of our LG 65" OLED we're getting sudden black screen, purple screen with skeletons and screen burn-in.
We have the pixel refresher on automatic and even did the occasional manual refresher.
Also tried the screen fix YouTubes. Nope problems still persist.
So we contact COSTCO returns and they say it's a new policy, call the concierge. No more bringing the sets back to the store.
We bought the extended 7 year warranty that is independent of the 7 year extension on the LG warranty you get if you use your COSTCO Visa when you buy the set. Dual insured.
We paid just about $2.800 OTD.
So we get on the phone with the Concierge at 5 minutes past 2PM, at 3:55 we're still on the phone going through tests and still answering questions. About 1 hour 45 minutes and still not done with them.
Problems still persist. No fix.
So then another 15 - 20 minutes with another person on the phone that starts reading us our rights and how a service man has to come to the house and it may take up to a month to order parts. They'll call us next week for an appointment.
I remained cool the entire time.
Part two as this develops.
18 months into ownership of our LG 65" OLED we're getting sudden black screen, purple screen with skeletons and screen burn-in.
We have the pixel refresher on automatic and even did the occasional manual refresher.
Also tried the screen fix YouTubes. Nope problems still persist.
So we contact COSTCO returns and they say it's a new policy, call the concierge. No more bringing the sets back to the store.
We bought the extended 7 year warranty that is independent of the 7 year extension on the LG warranty you get if you use your COSTCO Visa when you buy the set. Dual insured.
We paid just about $2.800 OTD.
So we get on the phone with the Concierge at 5 minutes past 2PM, at 3:55 we're still on the phone going through tests and still answering questions. About 1 hour 45 minutes and still not done with them.
Problems still persist. No fix.
So then another 15 - 20 minutes with another person on the phone that starts reading us our rights and how a service man has to come to the house and it may take up to a month to order parts. They'll call us next week for an appointment.
I remained cool the entire time.
Part two as this develops.