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California’s Department of Motor Vehicles is dealing with an abundance of problems ranging from long wait times to outdated technology and poor customer service., according to a new report Gov. Gavin Newsom’s office released Tuesday,
The 18-page report largely focuses on the DMV’s challenges with implementing Real ID — a program mandated by federal law that requires people to get an updated ID card by Oct. 1, 2020 if they want to board airplanes or enter other federal facilities without a passport.
As many as 28.2 million Californians could request a Real ID between March 2019 and October 2020, raising the possibility of long wait times for customers.
“The DMV is not out of the woods yet,” the report said. “Significant challenges remain between now and October of 2020, and these strains may continue to mean frustrating wait times for customers.”
The 18-page report largely focuses on the DMV’s challenges with implementing Real ID — a program mandated by federal law that requires people to get an updated ID card by Oct. 1, 2020 if they want to board airplanes or enter other federal facilities without a passport.
As many as 28.2 million Californians could request a Real ID between March 2019 and October 2020, raising the possibility of long wait times for customers.
“The DMV is not out of the woods yet,” the report said. “Significant challenges remain between now and October of 2020, and these strains may continue to mean frustrating wait times for customers.”