thats who I called..........they couldn't help
I did the youtube thing......several videos how to change filters but none that address the issue if the filter does not fit
Ugh, sorry.
slides in fine but it won't go completely in....1/8" too long
Have you tried a different hammer?
Sorry to hear. We had an issue with my MIL unit once and had a different number to call for emergencies than posted above. I will see if we have any of that info available. MIL passed a couple years ago
Not getting much on a Google search. Filter only go in one way? Some sort of cap for shipping still installed? Does it need to be indexed? Lube an o-ring? Sorry if this is all stuff you thought of, kinda grasping at straws trying to be helpful. Hope you get it sorted out. So frustrating.
exactly..... your is the same as mine ...here is a pic of where mine stops
See if there are caps on the bottom where the holes are? I haven't put a new filter in this one yet. I bet there is a cap on the end that needs to be removed.
two caps both removed
4 "ports" 2 at each end....2 males and 2 females....all have o rings
yup and 2 females at the other end
Did one O-ring maybe come off the old one and is stuck down there?
no....still in place
the ones on ours are solid at the other end, there are no holes.
Yes
Hmmm it can only go in one way. Maybe try a little spit on the o rings
thats what I'm thinkin
Try to pull back on the blue tab that holds the battery in
yes but we need the portable to get to town...... the old filter won't go back in either......gotta be an issue with the machine
did that
yes
I have leaned on it pretty hard.....more than I think is safe. Tomorrow I'll try to find a local outfit that can work on it and I'll talk to Inogen again...thanks for the help
Let me know what you find out in case we have the problem down the road.
In the last pic, is there any way the receiver could have become dislodged, like partially stuck when removing the first one? Maybe they aren't aligning?
I will the "lever"is pulled out of the way
Ask them for a couple of portable tanks for emergencies, we keep a couple just in case.
yes it is Lincare......we were with Alpine ...... they were awful
Just spent almost an hour on the phone with Inogen. Long story.........our unit is 4 years 10 1/2 months old. When a unit hits 5 years old they will not work on it/rebuild it. I can sent it to them and they will rebuild it - 6 weeks and $500+...The 6 weeks is a deal breaker. They do not sell the G5 anymore......it's being replaced by the Rove 6 which starts at ~$3200. I'm about ready to take our unit out to the shop and get a hammer to install the filter. I asked them about the $$$$ I just spent on the new filter / column.............tough shit is their attitude
Well that sucks, my wife’s is brand new. She hasn’t even charged the battery yet.
just tried that.....it appears everything is aligned.....there is something preventing the filter from going the last 1/8" ..the filter stops right before it engages the ports and a gentle push you can feel them engaging into the ports ....reaching into the unit with a stick everything looks and feels solid.
