MikeRaffone
Member
- Joined
- Jan 2, 2024
- Messages
- 9
- Reaction score
- 50
Hello all,
I recently commented on an existing Shore Hitch thread yesterday but I feel that I need to make this clear to everybody.
I had ordered a non engraved Shore Hitch nearly 2 months ago now. After waiting a month to nothing I messaged them on there website asking what the word is. They told me that it was being dropped off at ups the following day. Great. A couple more days go by and the tracking number said "label created but not yet in ups possession". I asked again and they kept saying check tonight it should update. It never did. That went on for another week.
Finally received the unit (was not home when it was delivered) and noticed the bottom of the box was blown out. Upon taking it out of the box (the unit was also barley wrapped and not secure in the box by any means) the bottom of the spike was dented in and the body of the unit also had a giant Knick in it. I emailed them back with pictures and told them I completely understand the bottom is going to be in the ground anyway but I still received a damaged unit that I paid a lot of money for. I was told to just grind the bottom of the hitch down myself. They then told me that the box that was delivered to my house is not the box they ship them in and that ups took it apart and put it in another box. Idk
Fernando did reach out personally to talk with me on the phone about the whole thing. We talked for a minute and he seemed like a cool dude and assured me it would get taken care of.
I was then told to start a claim with ups and once I did to send them all the claim info to which I would either be refunded or sent a new unit. Awesome. Did that the next day and sent them all the info along with me telling him that I never received the bag I ordered with the Shore Hitch.
Another week goes by and after speaking with ups on the phone they said I need to get in contact with the shipper because the settlement had been sent over to them. So I email them yet again saying what ups told me. Crickets until last Thursday when Fernando told me that he was still waiting on claim info even though a ups supervisor told me they had sent it all over almost 2 weeks ago now... you do the math
Unfortunately got scammed out of the bag which I still do not have and still stuck with a damaged unit and clearly ignored now for reasons which I do not know. Definitely sucks considering how much it was and how I had to pull teeth to get it. The very last thing I want to do is smash a small business but I have clearly been screwed over and scammed out of the other half of what I paid for and never got. Just felt the need to clear the air and hope that it doesn't happen to anybody else.
They are now also deleting comments I have left on social media of me calling them out. Shitty/ shady if you ask me. Anyway,
Cheers
I recently commented on an existing Shore Hitch thread yesterday but I feel that I need to make this clear to everybody.
I had ordered a non engraved Shore Hitch nearly 2 months ago now. After waiting a month to nothing I messaged them on there website asking what the word is. They told me that it was being dropped off at ups the following day. Great. A couple more days go by and the tracking number said "label created but not yet in ups possession". I asked again and they kept saying check tonight it should update. It never did. That went on for another week.
Finally received the unit (was not home when it was delivered) and noticed the bottom of the box was blown out. Upon taking it out of the box (the unit was also barley wrapped and not secure in the box by any means) the bottom of the spike was dented in and the body of the unit also had a giant Knick in it. I emailed them back with pictures and told them I completely understand the bottom is going to be in the ground anyway but I still received a damaged unit that I paid a lot of money for. I was told to just grind the bottom of the hitch down myself. They then told me that the box that was delivered to my house is not the box they ship them in and that ups took it apart and put it in another box. Idk
Fernando did reach out personally to talk with me on the phone about the whole thing. We talked for a minute and he seemed like a cool dude and assured me it would get taken care of.
I was then told to start a claim with ups and once I did to send them all the claim info to which I would either be refunded or sent a new unit. Awesome. Did that the next day and sent them all the info along with me telling him that I never received the bag I ordered with the Shore Hitch.
Another week goes by and after speaking with ups on the phone they said I need to get in contact with the shipper because the settlement had been sent over to them. So I email them yet again saying what ups told me. Crickets until last Thursday when Fernando told me that he was still waiting on claim info even though a ups supervisor told me they had sent it all over almost 2 weeks ago now... you do the math
Unfortunately got scammed out of the bag which I still do not have and still stuck with a damaged unit and clearly ignored now for reasons which I do not know. Definitely sucks considering how much it was and how I had to pull teeth to get it. The very last thing I want to do is smash a small business but I have clearly been screwed over and scammed out of the other half of what I paid for and never got. Just felt the need to clear the air and hope that it doesn't happen to anybody else.
They are now also deleting comments I have left on social media of me calling them out. Shitty/ shady if you ask me. Anyway,
Cheers
