Web hosting and email service company

[Inland Air Balance]

This HostDime provider is garbage. Whos got a hosting company that has better then 90% up time? Dont say Google, or Go Daddy. This guy needs help finding one -->> @rivermobster

 

[Done-it-again]

This HostDime provider is garbage. Whos got a hosting company that has better then 90% up time? Dont say Google, or Go Daddy. This guy needs help finding one -->> @rivermobster

I went with Big Green IT for my email (Microsoft supplier) email system. No more web company hosting it. So much more control.

They did all the migration of everyone’s email to the new system. Didn’t loose 1.

My email had 60,000. And all transferred.

Only issue is that mine did doubled every email so had to get a program to delete the copy. The IT company took care of it and all done remote.

Been very happy, but it was stressful.

 

[paradise]

For email you want exchange. Whether that be from a 3rd party provider (someone like Intermedia) or direct from MS as O365. You can either sign up directly or work with an MSP to help you with the migration.

For web hosting, you shouldn't be having 10% downtime with anyone, especially for something simple. What are you seeing specifically?

 

[Cobalt232]

Digital Ocean https://www.digitalocean.com/ your web people will thank you.

 

[Inland Air Balance]

 

[Inland Air Balance]

For email you want exchange. Whether that be from a 3rd party provider (someone like Intermedia) or direct from MS as O365. You can either sign up directly or work with an MSP to help you with the migration.

For web hosting, you shouldn't be having 10% downtime with anyone, especially for something simple. What are you seeing specifically?

 

[HTTP404]

@Inland Air Balance

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You can thank me later.

 

[paradise]

This doesn’t look like an issue with your web host. This is an issue with your dns configuration. looks like your NameServers are set to RM’s name servers. He may not have the dns configured correctly because it’s not responding authoritatively

 

[twocents]

We will complete moving all 40+ website clients we service to Nexcess by June 1. We were a long time client of Hostek, however their service and support has badly deteriorated over the past twelve months.

 

[rivermobster]

This doesn’t look like an issue with your web host. This is an issue with your dns configuration. looks like your NameServers are set to RM’s name servers. He may not have the dns configured correctly because it’s not responding authoritatively

View attachment 1119479 View attachment 1119480

The hypervisor at my hosting company had a hardware failure today...

They restored it earlier this evening. My whole server was down! So even domains I had set up at Cloudflare were offline.

It's been a hell of a day.

 

[rivermobster]

We will complete moving all 40+ website clients we service to Nexcess by June 1. We were a long time client of Hostek, however their service and support has badly deteriorated over the past twelve months.

HostDime's tech support is awesome. That's the reason Ive stayed with them since 07!

Hardware issues happen. This is the second one I've had since the beginning.

I have a cloud server with data in Florida and mexico, but when the hypervisor goes offline, everything goes offline!

Been poking around AWS, since my remote backup's are already there.

Did you look at Lightsail at all?

 

[ka0tyk]

Move all your stuff to aws and slap your email on google or o365. The cost is next to nothing.

Don’t go with some lame VM hosting company in a mediocre data center go with the best. If amazon goes offline like half the internet is offline and you’ll have bigger problems.

 

[rivermobster]

Move all your stuff to aws and slap your email on google or o365. The cost is next to nothing.

Don’t go with some lame VM hosting company in a mediocre data center go with the best. If amazon goes offline like half the internet is offline and you’ll have bigger problems.

I dunno about next to nothing...

Google is 12 bucks per each business email account, and he currently has I think 18 accounts with me?

I have Dave set up on a fully scalable account, so he's only charged for Total data usage, not per email account.

AWS high availability services aren't cheap either! I'm waiting for a call back from their sales team to discuss exact pricing with them.

His email data has doubled Every year for awhile now...

He uses his email accounts to "store" his blueprints and shit. Ive advised him against this multiple times, but that's his way of doing things.

As you know...

The customer is always right!

 

[ka0tyk]

I dunno about next to nothing...

Google is 12 bucks per each business email account, and he currently has I think 18 accounts with me?

I have Dave set up on a fully scalable account, so he's only charged for Total data usage, not per email account.

AWS high availability services aren't cheap either! I'm waiting for a call back from their sales team to discuss exact pricing with them.

His email data has doubled Every year for awhile now...

He uses his email accounts to "store" his blueprints and shit. Ive advised him against this multiple times, but that's his way of doing things.

As you know...

The customer is always right!

Put them on a platform that will scale as high as their credit card allows. Provide solutions and don’t try to tell your clients how to run their business. Period.

 

[rivermobster]

Put them on a platform that will scale as high as their credit card allows. Provide solutions and don’t try to tell your clients how to run their business. Period.

I'm not that kinna guy...

I give clients options, and let them decide what they can and cannot afford.

You don't want me to tell someone how to run their business, but max out their credit card???

Good luck with That business model!

 

[paradise]

I'm not that kinna guy...

I give clients options, and let them decide what they can and cannot afford.

You don't want me to tell someone how to run their business, but max out their credit card???

Good luck with That business model!

How much did this downtime event cost them? Explaining bounce backs, trying to get in touch with clients, etc. Emails and IT are all costs of doing business and you can’t afford to have email go down. The website, sure, no one cares unless they are using it as a portal for clients but I doubt theta are based on the comments.

~$200/month for emails that are truly business class and won’t have problems would be the least expensive bill he has if he’s got 20+ people. Everyone has a different style but the businesses we support would rather spend a little more to have something that will work consistently. The labor costs for their employees during downtime or even just slowdowns far exceeds the costs of the services.

 

[Done-it-again]

I dunno about next to nothing...

Google is 12 bucks per each business email account, and he currently has I think 18 accounts with me?

I have Dave set up on a fully scalable account, so he's only charged for Total data usage, not per email account.

AWS high availability services aren't cheap either! I'm waiting for a call back from their sales team to discuss exact pricing with them.

His email data has doubled Every year for awhile now...

He uses his email accounts to "store" his blueprints and shit. Ive advised him against this multiple times, but that's his way of doing things.

As you know...

The customer is always right!

We used a reseller for our o365 and it’s a bit cheaper than what you get straight from Microsoft.

Not all the accounts are the same size for everyone, as they didn’t need to be. We send large drawing files all the time and I use my email as storage as well for past projects.

I keep 2 yrs in my working email and then it gets archived that I have easy access to through outlook next to my inbox.

I also have access to all my employee emails if I chose or need to for any termination reasons. They also back up all emails incase any employee wants to delete any to cover up their tracks. Been there done that and didn’t have access.

 

[rivermobster]

How much did this downtime event cost them? Explaining bounce backs, trying to get in touch with clients, etc. Emails and IT are all costs of doing business and you can’t afford to have email go down. The website, sure, no one cares unless they are using it as a portal for clients but I doubt theta are based on the comments.

~$200/month for emails that are truly business class and won’t have problems would be the least expensive bill he has if he’s got 20+ people. Everyone has a different style but the businesses we support would rather spend a little more to have something that will work consistently. The labor costs for their employees during downtime or even just slowdowns far exceeds the costs of the services.

He uses the website as a portal for his guys in the field...

There is a calendar app on there that schedules everyone's work for the day. That is a really huge deal, so yeah, the site is just as important as his email.

But with the hypervisor down, and the nameservers invisible, I'm thinking even if the email was on a completely separate system it would have been down as well?

I've slowly been moving all my clients nameservers to CloudFlare, to help with stuff like this. I move them one at a time, just in case any issues pop up.

 

[LargeOrangeFont]

I'm not that kinna guy...

I give clients options, and let them decide what they can and cannot afford.

You don't want me to tell someone how to run their business, but max out their credit card???

Good luck with That business model!

That business model is how every cloud provider operates.

 

[rivermobster]

We used a reseller for our o365 and it’s a bit cheaper than what you get straight from Microsoft.

Not all the accounts are the same size for everyone, as they didn’t need to be. We send large drawing files all the time and I use my email as storage as well for past projects.

I keep 2 yrs in my working email and then it gets archived that I have easy access to through outlook next to my inbox.

I also have access to all my employee emails if I chose or need to for any termination reasons. They also back up all emails incase any employee wants to delete any to cover up their tracks. Been there done that and didn’t have access.

I've never looked into 365's email hosting costs, but I can't imagine they are much different than Googles?

They charge per account, not data usage. Dave has ALL of his email (years and years worth) available to him to look through, as he see's fit. He has cPanel access, so he can add and delete accounts on the fly.

Of course he never does. He has his people contact me to do it.

ALL of his email, years worth, is backed up on AWS.

So he has all the same features you do, but at a small fraction of the cost.

I used to resell Google workspace. I can tell you there is basically zero mark up!

Now with all that being said, I just looked up Microsoft's email cost. It's more or less the same as Google BUT it includes their complete office suite? That's a huge advantage!

 

[rivermobster]

That business model is how every cloud provider operates.

Well I can verify to you first hand, mine doesn't operate like that.

Kinna feels like it though at times...

 

[LargeOrangeFont]

I've never looked into 365's email hosting costs, but I can't imagine they are much different than Googles?

They charge per account, not data usage. Dave has ALL of his email (years and years worth) available to him to look through, as he see's fit. He has cPanel access, so he can add and delete accounts on the fly.

Of course he never does. He has his people contact me to do it.

ALL of his email, years worth, is backed up on AWS.

So he has all the same features you do, but at a small fraction of the cost.

I used to resell Google workspace. I can tell you there is basically zero mark up!

Now with all that being said, I just looked up Microsoft's email cost. It's more or less the same as Google BUT it includes their complete office suite? That's a huge advantage!

View attachment 1119676

Ding Ding Ding.

 

[LargeOrangeFont]

Well I can verify to you first hand, mine doesn't operate like that.

Kinna feels like it though at times...

Now you know why many businesses pull back from the cloud. It makes sense in some places, and is horrible in others.

 

[rivermobster]

Ding Ding Ding.

Yep. I agree.

 

[rivermobster]

Now you know why many businesses pull back from the cloud. It makes sense in some places, and is horrible in others.

I like AWS for backup. Their prices are very reasonable.

As far as their high demand prices go..

It's easy to see why they can afford to build rockets and shit!

 

[Done-it-again]

I've never looked into 365's email hosting costs, but I can't imagine they are much different than Googles?

They charge per account, not data usage. Dave has ALL of his email (years and years worth) available to him to look through, as he see's fit. He has cPanel access, so he can add and delete accounts on the fly.

Of course he never does. He has his people contact me to do it.

ALL of his email, years worth, is backed up on AWS.

So he has all the same features you do, but at a small fraction of the cost.

I used to resell Google workspace. I can tell you there is basically zero mark up!

Now with all that being said, I just looked up Microsoft's email cost. It's more or less the same as Google BUT it includes their complete office suite? That's a huge advantage!

View attachment 1119676

I’m the same, have emails going back 10-12 years.

I believe we are paying $88 month for ours and have office suit. Teams was great to have, but I don’t pay to have the 1-800 number to call on, just computer mic. Think we have 14-16 accounts, but they are not all the same level.

Also the amount of junk e-mail has stopped and also fake virus emails. Worth the $1100 a year just for that.

If his email is that important like ours is. It could be $3000 year not loose anything and have back ups.

 

[rivermobster]

I’m the same, have emails going back 10-12 years.

I believe we are paying $88 month for ours and have office suit. Teams was great to have, but I don’t pay to have the 1-800 number to call on, just computer mic. Think we have 14-16 accounts, but they are not all the same level.

Also the amount of junk e-mail has stopped and also fake virus emails. Worth the $1100 a year just for that.

If his email is that important like ours is. It could be $3000 year not loose anything and have back ups.

Email is everything to any business. Mine was offline as well.

I have virus scanning and junk email filters on my server as well. You have to have these features today!

Freaking hackers never sleep...

 

[HTTP404]

I like AWS for backup. Their prices are very reasonable.

As far as their high demand prices go..

It's easy to see why they can afford to build rockets and shit!

I spend 250K a month at AWS. They can afford the rockets.

 

[rivermobster]

I spend 250K a month at AWS. They can afford the rockets.

Dave said something yesterday to me about being in the wrong business, if that's what they charge...

I'm gonna say he was right.

Amazon has come a long way from just selling books online.

 

[Cobalt232]

Dave said something yesterday to me about being in the wrong business, if that's what they charge...

I'm gonna say he was right.

Amazon has come a long way from just selling books online.

We use AWS for backup with their Glacier product. It is really cheap. Currently, we have almost 300TB with them and it is very solid but very slow if you need anything back.

 

[rivermobster]

We use AWS for backup with their Glacier product. It is really cheap. Currently, we have almost 300TB with them and it is very solid but very slow if you need anything back.

Why Glacier rather than S3? Just price?

Thanks.

 

[Cobalt232]

Why Glacier rather than S3? Just price?

Thanks.

We do use S3 for some limited production storage, but it would be really expensive to store their long-term for just backup data. Our primary day-to-day storage is a combination of Backblaze and Dropbox. We rely on the Dropbox API to do some things (make.zips, thumbnails, etc) that otherwise would eat up resources on our servers, however over the past 18 months Dropbox has lowered their request limits, so I think they realized people are doing more on their platform than anticipated. Backblaze has been a nice alternative to S3 and over the past couple of years has been very reliable and much less expensive than S3.

 

[rivermobster]

We do use S3 for some limited production storage, but it would be really expensive to store their long-term for just backup data. Our primary day-to-day storage is a combination of Backblaze and Dropbox. We rely on the Dropbox API to do some things (make.zips, thumbnails, etc) that otherwise would eat up resources on our servers, however over the past 18 months Dropbox has lowered their request limits, so I think they realized people are doing more on their platform than anticipated. Backblaze has been a nice alternative to S3 and over the past couple of years has been very reliable and much less expensive than S3.

I spend more with Dropbox than I do with S3. So far anyway, I'm small time compared to some of you guys!

Everyone has different needs I suppose. I use Dropbox mainly for file sharing with clients.

Thanks.

 

[Cobalt232]

I spend more with Dropbox than I do with S3. So far anyway, I'm small time compared to some of you guys!

Everyone has different needs I suppose. I use Dropbox mainly for file sharing with clients.

Thanks.

Yeah, it works great for that. Their app is great too for when you are out of the office and need a file from your desktop. You get a lot of bang for the buck, but their support is terrible.

 

[ka0tyk]

Good luck with That business model!

Never had a client of mine post call out threads on a boat forum. Must be doing something right.

 

[Inland Air Balance]

Never had a client of mine post call out threads on a boat forum. Must be doing something right.

Need a new client?

 

[rivermobster]

Never had a client of mine post call out threads on a boat forum. Must be doing something right.

You know how call out threads normally go right? I'm a nice guy, but I have my limits when being pushed.

 

[rivermobster]

Need a new client?

And the line just got crossed...

@ka0tyk

He's all yours. The sooner the better. Please!!!

 

[Inland Air Balance]

How much did this downtime event cost them? Explaining bounce backs, trying to get in touch with clients, etc. Emails and IT are all costs of doing business and you can’t afford to have email go down. The website, sure, no one cares unless they are using it as a portal for clients but I doubt theta are based on the comments.

~$200/month for emails that are truly business class and won’t have problems would be the least expensive bill he has if he’s got 20+ people. Everyone has a different style but the businesses we support would rather spend a little more to have something that will work consistently. The labor costs for their employees during downtime or even just slowdowns far exceeds the costs of the services.

Yesterdays fiasco is not yet fully felt, but the initial is $18000 when we left and turned the lights off. Not a lot to some of you guys but it was enough for me.