Curious engine shipping delima

[jetboatperformance]

Last week we sent an used BBC engine via LTL to Missouri It left here on a dedicated engine pallet/cradle , wrapped, shrink wrapped and strapped down clearly well packed . When it left the shop it was perfect, when it left the Santa Maria terminal the video shows it package the way it left the shop when it arrived at the customer destination, the engine was laying on its side on a different pallet , straps in tact (not broken) still wrapped , but had clearly been "handled" . At no time are there any notations nor was there a "red flag" , not even a "Hey Tom something happened" until the receiver gave a heads up 2 and 3 are how it left (minus straps and shrink wrap we used just prior to loading) , 3rd is how it arrived ... No body so far wants to admit what happened at Old Dominion

 

[MK1MOD0]

I would be making some calls up to management. That’s messed up.

 

[ltbaney1]

no help other than id be raising hell. we have old dominion and yrc black flagged from our shipping. they seem to always have problems. saia fedex and UPS get all of our LTL shipping or we have a local hotshot driver we use if its within 300 miles.

 

[zbudman]

Use XPO, best rates and delivery time. Driver's are quality guys and take care of you shipment. I don't want to jinx myself, but they have never damaged any of our LTL shipments. You can complain all you want to the carrier, but they'll blame you. I ship out big dollar racing parts worldwide. Have good insurance and take pictures of your shipment before it leaves.

 

[SBMech]

Someone wanted your "motorstand" so they stole it, and tossed your shipment aside like junk onto another pallet.

I'd be seeking full pop for reimbursement and damages, motor value plus shipping costs.....someone, somewhere will get fired and fucked in the ass for it.

No Mercy!

Now you know why dealer transmissions and engines show up in custom tough plastic crates that are sealed.

 

[mattyc]

Funny thing about the big plastic molded crates, order a duramax engine about 6 months back. Opened the lid on the giant plastic crate and the motor was flipped over on its side. Only superficial damage and we used the motor. No straps on that one, and the crate appeared to be molded for a different engine. Was there damage to the motor you shipped?

 

[obnoxious001]

Last week we sent an used BBC engine via LTL to Missouri It left here on a dedicated engine pallet/cradle , wrapped, shrink wrapped and strapped down clearly well packed . When it left the shop it was perfect, when it left the Santa Maria terminal the video shows it package the way it left the shop when it arrived at the customer destination, the engine was laying on its side on a different pallet , straps in tact (not broken) still wrapped , but had clearly been "handled" . At no time are there any notations nor was there a "red flag" , not even a "Hey Tom something happened" until the receiver gave a heads up 2 and 3 are how it left (minus straps and shrink wrap we used just prior to loading) , 3rd is how it arrived ... No body so far wants to admit what happened at Old Dominion

Tom, sorry to see you had a problem.

I didn't ship many, but when I did I would include one of the $35 or $40 engine cradles from Jegs or Summit, and bolt it to the pallet. On a more valuable engine, I would put together a plywood box around it, with 2x2's or 2x4's in the corners, and a lid screwed on top.

 

[rrrr]

A bit of advice...

In 1990 I had two 75 kVA Piller 415 Hz IBM mainframe motor generators destroyed in an LTL trailer. They were worth $40K each. Fortunately I had insurance on them.

Those MGs weighed more than a V-8, but were similar in having a high center of gravity. I had built a sturdy wood base for them, but it was too small to prevent them from tipping over and pinballing around the trailer. After that incident I built a cradle similar to the OP's, and then firmly secured that to a large pallet. The extended footprint kept them upright.

For extra protection a plywood box can be built around the engine.

 

[jetboatperformance]

Well an update ... after 3 weeks of jack off excuses on my used engine sent to Missouri today I get a denial letter : This from a company that dropped my pallet , transfer the engine to thier own pallet (without notice to me) and delivered it anyway LOL


Dear Claimant:
Your shipment falls under the Old Dominion Freight Line prohibited and restricted articles tariff 100 Item 780. This item covers shipments which are considered property of extraordinary value, and Note A of this tariff item states in the event one of these prohibited articles in advertently picked up Old Dominion’s maximum liability will be limited to $0.10 per pound or a maximum of $500.00 per occurrence. I have attached the tariff for your review
The maximum liability is based on the weight of the damaged article (s) only.
Your claim is respectfully declined as presented. Upon receipt of your written acceptance of this amended claim amount, the file will be reopened and brought to conclusion. Please reference the above OD claim number on all correspondence.
Cordially Yours,
Jennifer Greenwood - Damage Claims Investigator
Old Dominion Freight Line, Inc

 

[JUSTWANNARACE]

Well an update ... after 3 weeks of jack off excuses on my used engine sent to Missouri today I get a denial letter : This from a company that dropped my pallet , transfer the engine to thier own pallet (without notice to me) and delivered it anyway LOL


Dear Claimant:
Your shipment falls under the Old Dominion Freight Line prohibited and restricted articles tariff 100 Item 780. This item covers shipments which are considered property of extraordinary value, and Note A of this tariff item states in the event one of these prohibited articles in advertently picked up Old Dominion’s maximum liability will be limited to $0.10 per pound or a maximum of $500.00 per occurrence. I have attached the tariff for your review
The maximum liability is based on the weight of the damaged article (s) only.
Your claim is respectfully declined as presented. Upon receipt of your written acceptance of this amended claim amount, the file will be reopened and brought to conclusion. Please reference the above OD claim number on all correspondence.
Cordially Yours,
Jennifer Greenwood - Damage Claims Investigator
Old Dominion Freight Line, Inc

Dont agree to or sign anything! And go above Jennifer's head.. they will pay if you dont let them bend you over!

 

[SBMech]

Well an update ... after 3 weeks of jack off excuses on my used engine sent to Missouri today I get a denial letter : This from a company that dropped my pallet , transfer the engine to thier own pallet (without notice to me) and delivered it anyway LOL


Dear Claimant:
Your shipment falls under the Old Dominion Freight Line prohibited and restricted articles tariff 100 Item 780. This item covers shipments which are considered property of extraordinary value, and Note A of this tariff item states in the event one of these prohibited articles in advertently picked up Old Dominion’s maximum liability will be limited to $0.10 per pound or a maximum of $500.00 per occurrence. I have attached the tariff for your review
The maximum liability is based on the weight of the damaged article (s) only.
Your claim is respectfully declined as presented. Upon receipt of your written acceptance of this amended claim amount, the file will be reopened and brought to conclusion. Please reference the above OD claim number on all correspondence.
Cordially Yours,
Jennifer Greenwood - Damage Claims Investigator
Old Dominion Freight Line, Inc

Fuck that shit. They agreed to ship it, I am sure you fully documented what was being shipped...motors are restricted articles? Seems like someone is blowing you off.

Go up and over her head, seems like a typical fluff job.

 

[Nordie]

Jennifer used like 86.3569 fancy words to tell you to basically pound sand. I would definitely escalate this, especially with having photographs of what happened.

 

[HALLETT BOY]

It' time to Lawyer up !

 

[dread Pirate]

I ordered 10 lower rollers for my excavator. Have attempted to ship 3 times and the crate/pallet has been damaged all 3 times. Nighter I or the company has received anything back. 30 wheels are floating around out there somewhere,,,, I'd like to get my ass to work and have jobs starting to back up,,, sumbullshit!

 

[wallnutz]

Might try asking @shippingguy if he has any advice.

 

[Gonefishin5555]

i'[m embarrassed to say i had 5' long bimini top tube shipped to me last week for $199. thats shipping only for a part thats not that heavy but an odd size. Well it was two boxes taped together with shipping tape to make a 5 ft long box and the box was completely open when it arrived. Luckily my part was bubble wrapped and undamaged. I was beside myself when a saw the pack job on the box and just left at my front door. Someone had to have opened the box and taken the part out and determined that the part was unsellable. As a matter of fact I'm going to email the company that shipped it me and let them know the shit job that was done.

 

[jetboatperformance]

Might try asking @shippingguy if he has any advice.

I did , He said He had brought dozens of small claims actions and always lost , I sicked my corporate council on them today ... details to follow

 

[wallnutz]

I did , He said He had brought dozens of small claims actions and always lost , I sicked my corporate council on them today ... details to follow

Bummer, that sucks it has to go that far.

 

[petie6464]

I've shipped hundreds of engines, in crates on pallets.

Completely enclosed is a must, I had stickets with huge arrows pointing UP, 50% of the time they would arrive upside down.

Your dealing with the bottom 1% of humanity in shipping, these morons will purposely drop and damage products for their amusement, especially if it looks like something nice.

We used 1" plywood with a 2x4 frame and pallet screwed and stapled, they would still have sides blown out, forklift holes and many times the intire outside creat completely missing, these pricks are assholes on the lowest level.

 

[zbudman]

Was the engine delivered? Was it damaged?

 

[SBMech]

I fail to understand how companies can stay in business when they deal with their customers like that...the stories told above are terrible!

There is no way they can be immune from repercussions from obvious incompetence.

 

[DRYHEAT]

Last week we sent an used BBC engine via LTL to Missouri It left here on a dedicated engine pallet/cradle , wrapped, shrink wrapped and strapped down clearly well packed . When it left the shop it was perfect, when it left the Santa Maria terminal the video shows it package the way it left the shop when it arrived at the customer destination, the engine was laying on its side on a different pallet , straps in tact (not broken) still wrapped , but had clearly been "handled" . At no time are there any notations nor was there a "red flag" , not even a "Hey Tom something happened" until the receiver gave a heads up 2 and 3 are how it left (minus straps and shrink wrap we used just prior to loading) , 3rd is how it arrived ... No body so far wants to admit what happened at Old Dominion

The driver who picked up the engine as it was packaged should have never accepted it for the simple fact that it would not “ride” well on the pallet provided. The base is too small. Most likely it rolled over and destroyed the stand you had built for it and they just rolled it onto another pallet and delivered it.

The dock workers are always in a hurry and nobody really cares, the driver has no idea what’s inside the trailer and a lot of them drive like maniacs. Combined all that with the crumbling roads, that thing was probably laying on its side before it left California.

If it sounds like I was being critical of you, that was not my intent I was just trying to shed some light on what goes on. I hope you’re able to get somewhere with any damage claims.

 

[SnoC653]

Well an update ... after 3 weeks of jack off excuses on my used engine sent to Missouri today I get a denial letter : This from a company that dropped my pallet , transfer the engine to thier own pallet (without notice to me) and delivered it anyway LOL


Dear Claimant:
Your shipment falls under the Old Dominion Freight Line prohibited and restricted articles tariff 100 Item 780. This item covers shipments which are considered property of extraordinary value, and Note A of this tariff item states in the event one of these prohibited articles in advertently picked up Old Dominion’s maximum liability will be limited to $0.10 per pound or a maximum of $500.00 per occurrence. I have attached the tariff for your review
The maximum liability is based on the weight of the damaged article (s) only.
Your claim is respectfully declined as presented. Upon receipt of your written acceptance of this amended claim amount, the file will be reopened and brought to conclusion. Please reference the above OD claim number on all correspondence.
Cordially Yours,
Jennifer Greenwood - Damage Claims Investigator
Old Dominion Freight Line, Inc

Did you disclose a stated value when you shipped it? If so ask her why they didn’t have you sign a wavier. Regardless, the term “of extraordinary value” is subjective and ambiguous at best. They have a responsibility to inform the customer of this policy when an item is subject to this policy. Perhaps she would be kind enough to also provide the documentation where her company states exactly what value ( in dollars) an item must cost to replace/repair before it crosses that threshold.

If you sold me an engine at $100.00 that is an extraordinary value and I’d be stupid not to take the deal. Is she saying it would fall under this policy?

Bottom line: they owe for the damages they caused.

 

[Blackmagic94]

OD sucks ass, i deal with LTLs and truckers all day at Govplanet picking up items from our AZ yard, and understand I am a Class A CDL holder as well, these truckers just suck


I bet the OD truck unloaded shit at a terminal and they broke and dropped the pallet and then repalletized it at that spot and continued on.

 

[RiverDave]

Good lord..

 

[liquid addiction]

Not sure it is just limited to a few carriers. We have had shit get so fucked up or lost by them all. A lot of the items we ship are smaller light weight stuff and like is said above, the ones at the terminals don't give a shit if they screw something up. I am sure at some point in that small writing paper you signed, it says the carriers are not responsible.

 

[jetboatperformance]

OD sucks ass, i deal with LTLs and truckers all day at Govplanet picking up items from our AZ yard, and understand I am a Class A CDL holder as well, these truckers just suck


I bet the OD truck unloaded shit at a terminal and they broke and dropped the pallet and then repalletized it at that spot and continued on.

EXACTLY ..... Todays response , Guess what Jennifer I HAVE PROOF you did This is a "coverup" not simply a damage claim !

Jennifer Greenwood​	5:05 AM (3 hours ago)
to me

Tom,

Good morning. I am not showing we removed any pallet and added a new pallet to your product. We do not have any internal pictures of this product as it traveled through our system clear. Please accept our offer below and we will be able to process.

Thanks

 

[Nordie]

Hey Tom, I think I figured out what happened to your engine...

Caleb Flake on Instagram

91K likes, 1,384 comments - ckflake on June 11, 2022

www.instagram.com

 

[Ziggy]

Hey Tom, I think I figured out what happened to your engine...

Caleb Flake on Instagram

91K likes, 1,384 comments - ckflake on June 11, 2022

www.instagram.com

That DHL looks like it ended up in the Kilrtoy reeds.
.
Can't tell ya how many transmission crates we received at my dealership broken.......and that was with a contracted dedicated carrier.

 

[Nordie]

That DHL looks like it ended up in the Kilrtoy reeds.
.
Can't tell ya how many transmission crates we received at my dealership broken.......and that was with a contracted dedicated carrier.

It's absolutely insane how things get shipped and destroyed. It's almost a norm and you're supposed to just accept it. The extra insurance and all of that seems like a sham as well. It's pretty disappointing.

Those transmission crates are well built, you really gotta not give a shit to mess one of them things up.

 

[Badchoices03]

The driver who picked up the engine as it was packaged should have never accepted it for the simple fact that it would not “ride” well on the pallet provided. The base is too small. Most likely it rolled over and destroyed the stand you had built for it and they just rolled it onto another pallet and delivered it.

The dock workers are always in a hurry and nobody really cares, the driver has no idea what’s inside the trailer and a lot of them drive like maniacs. Combined all that with the crumbling roads, that thing was probably laying on its side before it left California.

If it sounds like I was being critical of you, that was not my intent I was just trying to shed some light on what goes on. I hope you’re able to get somewhere with any damage claims.

In my early years I worked on a loading dock for a big LTL carrier (USF), and I can tell you 100% that dock workers do not care what is in/on the pallets or crates, they do not care what stickers are placed on the freight, they only care about loading that trailer up fast, and what we called "high and tight", hell we had times where the trailer door wouldn't close by an inch or so, and our supervisor would literally have us ram everything in with the forklift to get the door to close...

I have since worked in sales/engineering for multiple different manufacturing companies that specialize in commercial finishes....and have told all our shipping guys to build crates like they are going thru war, because they are....also, NEVER, and mean NEVER build a crate with a flat top on it, if a crate has a flat top, you are asking for something to be stacked on top it when being loaded...I always tell the guys building crates, to create some kind of slanted top, preferably like an A frame because its highly unlikely that anything will be stacked on top of that.

 

[Cobalt232]

We have had more inbound damaged LTL freight in the past 2 years than in the past 10 years combined.

 

[Badchoices03]

We recently shipped a pallet from California to Arizona, somehow it ended up in Wisconsin, then got redirected back to Arizona, when our customer received it, it was our pallet, with our packing list on it, but not our material on the pallet....wtf??

 

[wallnutz]

EXACTLY ..... Todays response , Guess what Jennifer I HAVE PROOF you did This is a "coverup" not simply a damage claim !

Jennifer Greenwood​	5:05 AM (3 hours ago)
to me

Tom,

Good morning. I am not showing we removed any pallet and added a new pallet to your product. We do not have any internal pictures of this product as it traveled through our system clear. Please accept our offer below and we will be able to process.

Thanks

My response.
Jennifer,
You might like anal but I don’t. Please reimburse me the full amount and I will move on.